Shipping & Returns
The MEDITREND Guarantee. If you are dissatisfied with our products, you may return unopened, unmarked items within 30 days for a refund. Please check your order immediately upon receipt and verify against the enclosed invoice. Claims for damaged goods or discrepancies must be made within 5 days of receipt. Returns must be pre-authorized by MEDITREND within 90 days after purchase. Pre-authorized returns of ordered products are subject to a 15% restocking fee. Marked, opened or partially used products cannot be returned for credit.
MEDITREND will pay the return shipping costs if the return is a result of our error (incorrect order or defective item).Expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for your return to be received from the shipper (5 to 10 business days), time required to process your return once received (3 to 5 business days), and the time required by your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will be notified via e-mail of your refund once MEDITREND receives and processes the returned item.
We can ship to virtually any address in the world, however, some products cannot be shipped to certain international locations. Orders are typically shipped within 1-3 business days of purchase. Orders are shipped UPS ground (except Alaska, Hawaii) and international destinations which are shipped Second Day Air. Next Day, Second Day Air and Three Day Select are available upon request for other destinations at an additional charge.
Please note, certain products are restricted for sale to licensed healthcare professionals only.
When you place an order, shipping costs and delivery dates are determined based on the availability of items selected and shipping options you elect. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates are weight-based and handling fees apply. The weight of any such item can be found on its detail page. All weights will be rounded up to the next full pound to reflect the policies of the shipping companies used.
International Orders & Customs
Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned to our warehouse in an undamaged and resalable condition. Refund requests that meet these requirements will be issued for the cost of the merchandise only; shipping costs will not be reimbursed.
Our "Free Shipping" coupon codes apply only to shipments within the continental U.S. and shipped via our preferred method, regardless of shipping selection during checkout.